Towing FAQs
What should I ask when requesting an emergency tow?
Confirm the pickup location, destination, vehicle type, estimated arrival, and total pricing basis. Describe collision damage, a missing wheel, a locked transmission, or any access restrictions. Those details help determine the equipment needed. Arrival time depends on the situation, so request an estimate rather than assuming immediate availability.
Should I request a tow or roadside assistance for a car that will not start?
Explain what happens when you try to start it and whether there are warning lights, smoke, unusual noises, or visible leaks. Some problems may be suitable for roadside assistance, while others need shop diagnosis. Repeated jump-starts will not resolve every starting or electrical fault.
Do AWD vehicles and EVs need a particular towing method?
They may. The correct method depends on the exact model and the manufacturer’s transport instructions. Give the dispatcher the drivetrain and vehicle details, and mention whether the vehicle can enter its required transport mode. Do not assume it can be towed with driven wheels on the road.
Can my vehicle be taken directly to a Same Day Auto Repair shop?
Yes, the towing service lists transport to a repair shop or another agreed destination. Confirm the chosen location, receiving arrangements, and repair appointment separately when requesting the tow. For after-hours delivery, ask how the vehicle and keys should be handled before it is transported.